1. Information We Collect

a. Personal Information

• When you contact or book a service with us, we may collect:
• Name, phone number, email address, and address.
• Service details, property size, and preferred date/time.
• Payment details (if applicable) such as transaction ID or mode of payment.

b. Non-Personal Information

• We may automatically collect:
• Browser type, device details, IP address, and location.
• Pages visited, time spent, and referral sources (used only for analytics).

2. How We Use Your Information

• We use your data strictly for service and operational purposes such as:
• Processing your service requests and bookings.
• Communicating confirmations, invoices, or follow-ups.
• Sending reminders, offers, or important updates (only if you opt in).
• Improving our website, services, and customer support experience.
• Complying with legal, safety, and government regulations.
• We do not sell, rent, or trade your personal data with any third parties.

3. Data Security

• We take strong precautions to protect your personal information:
• All information is stored securely on encrypted servers.
• Access to customer data is restricted to authorized personnel only.
• We use secure communication channels (HTTPS/SSL) for website and app data.
• While we follow best practices, no online platform is 100% secure. By using our services, you acknowledge and accept this limited risk.

4. Sharing of Information

• We may share limited data only in the following cases:
• With Service Partners: To schedule and complete your requested service (e.g., technicians or cleaning staff)..
• With Payment Providers: To process secure payments or refunds.
• With Authorities: When required by law, government, or regulatory requests.
• We never share your information for marketing or advertising by third parties.

5. Cookies & Tracking Technologies

• Our website may use cookies or analytics tools to:
• Understand visitor behavior and traffic patterns.
• Improve website functionality and loading performance.
• Personalize your browsing experience.
• You can disable cookies in your browser settings anytime. However, some parts of the site may not function properly without them.

6. Communication & Marketing

• We may send service-related communications (like booking confirmations, renewal reminders, or follow-ups) through SMS, WhatsApp, or email.
• Promotional messages are sent only to users who have opted in or subscribed.
• You can unsubscribe from marketing communications anytime by clicking the “unsubscribe” link or contacting us directly.

7. Data Retention

• We retain your data only as long as necessary for:
• Service fulfillment,
• Legal obligations, and
• Accounting or audit requirements.
• Once data is no longer required, it is securely deleted or anonymized.

8. Your Rights

• You have full control over your data. You can:
• Request to view or update your personal information.
• Ask us to delete your data (subject to legal and operational limits)
• Withdraw consent for receiving promotional communications.
• For any such requests, email us at info@luvleen.com with the subject line “Data Request – Luvleen Services.”

9. Links to Other Websites

• Our website may contain links to third-party sites (e.g., Google, payment gateways, social media). We are not responsible for their privacy practices. Please review their policies separately.

10. Children’s Privacy

• Our website may contain links to third-party sites (e.g., Google, payment gateways, social media). We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Policy

• We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a new “Last Updated” date. Continued use of our services means you accept the updated policy.